At Id Card Print, our commitment is to provide you with top-quality custom products that meet and exceed your expectations. We understand the unique nature of custom items, and our refund policy reflects our dedication to your satisfaction.

1. Refund or Remake:

• If there are any problems or issues arising from our side, Id Card Print offers the choice of a refund or a remake of the custom product.

2. Eligibility:

• To be eligible for a refund or remake, please contact us within 2 days of receiving your order.

3. Process:

• Initiate the process by reaching out to our customer support through our communication channels (WhatsApp, Email, or Messenger).

• Provide details and, if possible, include images highlighting the issue.

4. Assessment and Resolution:

• Our team at Id Card Print will assess the situation promptly.

• If the issue is confirmed to be on our end, we will work with you to determine the best solution - either a refund or the creation of a new product.

5. Timely Resolution:

• We understand the importance of timely resolution. Once the issue is verified, ID Card Print strives to process refunds or initiate remakes promptly.

6. Non-Refundable Items:

• Due to the custom nature of our products, refunds or remakes are generally not offered for issues related to customer preferences or errors.

7. Customer-Centric Approach:

• Our customer-centric approach ensures that we address your concerns with the utmost care and attention, aiming for your complete satisfaction.

8. Unclaimed or Undeliverable Packages:

• If a package is returned to us as undeliverable or unclaimed, ID Card Print will attempt to contact you to arrange re-delivery. Additional shipping charges may apply.

9. Changes to the Refund Policy:

• Id Card Print reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

Your trust in ID Card Print is very important. If you encounter any issues with your custom product, please don't hesitate to contact us. We value your satisfaction and are here to make it right. Thank you for choosing ID Card Print for your custom product needs.